It's been a week since the launch of the nation's first collaborative text reference service - My InfoQuest. It's led by the Alliance Library System and participated by over 30 libraries from all over the country.
I'm not a texter myself but always interested in how libraries can use texting (and other new technologies) to serve the user community. Text reference is definitely a good idea and I'm curious about the types of questions that users ask when they text librarians, and how librarians answer them given the limits of message length - one message can't be longer than 160 characters and it's going to be a challenge for librarians who are used to being thorough and compelete.
By the way, the Handheld Librarian Online conference is coming up soon - apparently librarians are very active in search of new ways to deliver services. :-)
Monday, July 27, 2009
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